Privacy policy

Last Updated: September 4, 2026

RAQUEL LETE MERINO Y OTRO CB ("we," "us," or "our") deeply respects your privacy and is committed to protecting the personal data you share with us when browsing our online store. This Privacy Policy details how we collect, handle, safeguard, and use your personal information when you purchase our eyebrow, eyeshadow, and eyeliner cosmetics.

Personal Data We Collect

To process your orders smoothly and enhance your shopping journey, we collect several types of data:

  1. Device & Browsing Data:

    • Collected Info: IP address, device specs, browser type, time zone settings, cookie identifiers, and pages/products viewed.

    • Purpose: To ensure smooth website performance, analyze site performance, prevent fraud, and optimize navigation.

    • Method: Automatically via cookies, web beacons, log files, and pixel tags.

  2. Transactional & Order Information:

    • Collected Info: Full name, billing address, delivery address, phone number, email address, and payment transaction details.

    • Purpose: To fulfill orders, dispatch packages, issue receipts, handle return queries, screen for fraud, and maintain communication regarding your order status.

  3. Customer Support Logs:

    • Collected Info: Messages, emails, and feedback sent to [email protected].

    • Purpose: To resolve inquiries promptly, provide makeup guidance, and elevate our overall customer experience.

How We Utilize Your Information

Your personal data is strictly used for legitimate business purposes:

  • Fulfilling and delivering your cosmetics orders.

  • Safely processing credit card or online payment transactions.

  • Communicating critical notifications such as tracking updates and order receipts.

  • Protecting our website against fraudulent activities or unauthorized access.

  • Tailoring our product offerings and store design based on customer shopping preferences.

Third-Party Data Sharing

We do not sell, lease, or trade your personal data. We share necessary data only with trusted third-party partners essential to running our e-commerce operations:

  • E-Commerce Platform Services: Powers our online store infrastructure and checkout.

  • Shipping & Logistics Partners: Shared exclusively to route and deliver your eye makeup products to your doorstep.

  • Payment Gateways: Utilized to securely process payment transactions under strict encryption protocols.

  • Legal Requirements: We may release personal information if mandated by law, court order, or valid government regulation.

Cookies and Tracking

We use cookies to maintain your shopping cart contents, recognize returning visitors, and analyze web traffic. You can modify your browser settings to decline or clear cookies at any time, though this may impact certain site functions.

Your Data Protection Rights

Depending on your geographic region (including rights under the General Data Protection Regulation - GDPR), you hold key rights regarding your personal information:

  • Right to Access: Request a copy of the personal information stored in our records.

  • Right to Correction: Request updates or corrections to any inaccurate data.

  • Right to Erasure: Request the deletion of your personal data, provided it is not required for legal or accounting retention.

To submit a request regarding your data, please contact Emilia Grasso at [email protected].

Data Retention

We retain transaction records and order history for as long as necessary to fulfill legal, tax, and reporting requirements, or until you request its removal.