Refund policy

Return and Refund Policy

Effective Date: September 16, 2026

At Skilletly, we believe beauty products should inspire confidence, creativity, and self-expression. We are committed to providing high-quality cosmetic products, including eyebrow pencils, eyeshadows, eyeliners, and other beauty essentials. If your order does not meet your expectations, our Return and Refund Policy is designed to provide a clear and fair process.

1. Return Eligibility

We gladly accept eligible returns under the following conditions:

  • Return requests must be submitted within 30 days from the date your order is delivered.
  • Products must be unused, unopened, and in their original packaging.
  • All seals, protective films, labels, and accessories must remain intact.
  • Items must be returned in a condition suitable for resale.

Due to hygiene and safety considerations, opened, used, tested, or altered cosmetic products may not be eligible for return unless the product arrives defective, damaged, or incorrect.

2. Cosmetic Product Return Guidelines

Because beauty products are applied directly to the skin and eyes, we take product safety seriously. For items such as:

  • Eyebrow pencils
  • Eyeliners
  • Eyeshadow palettes
  • Makeup accessories

we cannot accept returns of products that have been opened or used, except where the item has a manufacturing defect or was damaged during shipping.

If you experience irritation, allergic reaction, or sensitivity after using a product, please discontinue use immediately and contact our customer support team. We may request additional information regarding the product condition to assist with your request.

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product;
  • A defective item;
  • A wrong product;
  • A missing item from your order;

please contact us within 7 days of delivery.

Please provide:

  • Your order number;
  • Photos showing the issue;
  • A description of the problem.

After review, we may offer a replacement, store credit, or refund depending on the circumstances.

4. Return Process

To request a return:

  1. Contact our customer service team at [email protected].
  2. Provide your order details and reason for return.
  3. Wait for return approval instructions.
  4. Ship the approved return package to:

Return Address:
TCCC REAL ESTATE INC
2950 BROADWAY ST
HOUSTON, TX 77017
United States

Customers are responsible for properly packaging returned items to prevent damage during transportation.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the approval status.

Approved refunds will be processed to the original payment method. Please allow:

  • 5–10 business days for internal processing;
  • Additional time depending on your bank or payment provider.

Shipping fees, expedited shipping charges, and other non-refundable fees may not be included in the refund unless the return is caused by our error.

6. Order Cancellation

Orders may be canceled only before they enter processing or shipment preparation.

Once an order has been shipped, cancellation is no longer available, and customers must follow the return procedure described above.

7. Refund Exceptions

Refunds may be refused for:

  • Items returned after the eligible return period;
  • Products showing signs of use;
  • Products without original packaging;
  • Items damaged due to customer handling.

We reserve the right to evaluate each return request individually to ensure fairness and prevent misuse.